Autonomous intelligence for the connected home
Aura is the agentic AI engine that detects, diagnoses and resolves home-network experience issues — autonomously, before your subscribers ever notice.
Top speed doesn’t mean top experience
Today’s connected homes run up to 30 devices. When something goes wrong, subscribers blame their broadband provider — and leave. The root cause is rarely the Wi-Fi: it’s the device, the app, the CPE, the technology mix. Reactive support isn’t enough.
of churn is caused by bad experiences, not price.
in lifetime subscriber value at stake across the industry.
is the window where churn risk is highest. Survive it and subscribers stay.
more customers will pay for a premium service that just works.
The agentic AI engine for Airties Home, Pro & Multi
Aura turns connected-home data into real-time decisions and autonomous actions that improve customer experience and operational efficiency — guaranteeing the premium service that protects ARPU and reduces churn.
Specialised agents that act, not just advise.
Reads the whole home — devices, apps, CPE and network.
Finds root cause and the next best action.
Resolves issues autonomously where appropriate.
It monitors, decides and acts — with minimal human intervention
Aura predicts issues before customers notice them, automatically identifies root causes, and recommends the next best action or resolves issues on its own — working continuously in the background across the connected-home lifecycle.
Understand
Agents continuously sense home-network conditions, every connected device and the apps running on them.
Reason
It predicts issues, isolates the true root cause, and determines the next best action to take.
Automate
It executes the fix autonomously where appropriate — or hands a guided resolution to your team.
One engine. Role-specific intelligence.
Every stakeholder gets answers and actions in their own language — from resolving a single home to running population-scale interventions.
Customer care
Contextual recommendations, AI-assisted diagnostics and next-best actions grounded in operator-owned data — for human and AI-agent teams alike.
Ask Aura
“The customer reports TV streaming issues — what should I do?”
Marketing
Continuously optimise connectivity by household behaviour, spot trends, anticipate churn risk and launch targeted campaigns through natural language.
“Show me multi-device households streaming every night.”
Engineering & NetOps
Safe, auditable automation across large populations: firmware rollback management, remote troubleshooting, targeted config testing and real-time KPI monitoring.
“Roll back firmware 4.2 for the 12k homes showing instability.”
Autonomy you can trust at scale
Implementing AI is easy. Implementing AI that operators trust at scale is hard. Aura keeps you in control of every autonomous action across your customer environments.
Grounded, structured data
Recommendations exposed through secure, structured data models to reduce hallucination and improve accuracy.
Role-based permissions
Decide exactly who and what can trigger actions across teams and customer environments.
Approval workflows
Human-in-the-loop governance with full transparency and explainability for every decision.
Aura enhances your existing Airties platforms
Existing platforms, including Careview, are enhanced with Aura’s intelligence — surfacing AI-generated summaries of home health, proactive issue flags and recommended actions directly inside the workflows your teams already use.
Measurable impact across the lifecycle
improvement in first-contact resolution
more issues identified proactively
reduction in truck rolls and repeat visits
Higher NPS
through consistently better experiences.
Lower churn
by protecting the moments that matter.
Implementing AI is easy. Earning operator trust is hard.
Aura is built on Airties’ foundation of AI/ML-driven connectivity intelligence — refined across some of the largest and most innovative operators in the world.
Domain-grounded AI
Built on insights from millions of managed homes and billions of Wi-Fi data points.
Agentic automation
AI agents that move beyond recommendations to take real action.
Human-in-the-loop governance
Operator control, transparency and explainability at every step.
Open ecosystem
Works across broadband gateways, extenders, applications and connected-home services.
See it in action
Autonomous intelligence that protects every subscriber experience — and your bottom line. Book a demo with our team.
