We are proud to share that Airties CEO and Co-Founder, Metin Taskin, was recently featured as the special guest for the milestone 100th episode of the Wireless Broadband Alliance’s The Signal Podcast. While the broadband industry has made incredible investments in fiber infrastructure, delivering gigabit speeds to the front door is no longer enough. The real battleground for customer loyalty is happening inside the home.
In this insightful conversation, Metin sits down with the WBA to unpack the root causes of ISP customer churn and explains why subscribers are actually switching providers. Moving beyond just speed and pricing, the discussion explores the “dark home” problem and how the proliferation of connected devices is changing user expectations.
Key topics covered in this episode include:

• The hidden drivers pushing subscribers to switch broadband providers.
• Why operators need to shift from reactive troubleshooting to proactive experience management.
• How agentic AI and real-time network visibility can help operators fix issues before the customer even notices.

Listen to the full episode below to discover how operators can take a proactive approach to improving the customer experience and turning connectivity into a competitive advantage.