Customer Care & Diagnostics

Get the visibility you need on the real last mile - your subscribers' Wi-Fi connection

Customer Care & Diagnostics

Get the visibility you need on the real last mile - your subscribers' Wi-Fi connection

Up to 60% of all broadband support calls are Wi-Fi related

Each support call
can cost up to $30,

due to lack of visibility on root causes

CPE swap outs are common without accurate diagnostics,

although no hardware issue is at fault in 80% of cases

Anticipating and fixing any anomalies before the support call

is crucial to prevent customer churn

Each support call
can cost up to $30,

due to lack of visibility on root causes

CPE swap outs are common without accurate diagnostics,

although no hardware issue is at fault in 80% of cases

Anticipating and fixing any anomalies before the support call

is crucial to prevent customer churn

Get real-time visibility to pin-point
and resolve issues without a truck roll

Empower your support teams to lift their FCR (first call resolution) rates with actionable diagnostics, alarms and recommendations

AI-driven analysis “learns” the optimal configuration for each home, continuously improving performance over time

Multi-level access to filter only the most complex technical issues beyond first level support

Deliver superior customer service to all your subscribers and raise your NPS

CUSTOMER STORY

Proximus offers intelligent Wi-Fi with Airties Cloud

“With AirTies Cloud, we can now proactively manage and optimize our customers’ Wi-Fi to help them stay connected and entertained.”
Jim Casteele, Chief Consumer Market Officer, Proximus

SMART WI-FI PORTFOLIO

Measure and manage the performance of your customers’ broadband experience

Discover Airties Cloud Platform

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Delivering exceptional customer experience starts here

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