Up to 60% of all broadband support calls are Wi-Fi related
Each support call
can cost up to $30,
due to lack of visibility on root causes
CPE swap outs are common without accurate diagnostics,
although no hardware issue is at fault in 80% of cases
Anticipating and fixing any anomalies before the support call
is crucial to prevent customer churn
Each support call
can cost up to $30,
due to lack of visibility on root causes
CPE swap outs are common without accurate diagnostics,
although no hardware issue is at fault in 80% of cases
Anticipating and fixing any anomalies before the support call
is crucial to prevent customer churn
Empower your support teams to lift their FCR (first call resolution) rates with actionable diagnostics, alarms and recommendations
AI-driven analysis “learns” the optimal configuration for each home, continuously improving performance over time
Multi-level access to filter only the most complex technical issues beyond first level support
Deliver superior customer service to all your subscribers and raise your NPS