We are celebrating another milestone in the collaboration between Divitel and Airties.
In partnership with Divitel, Kabelnoord successfully launched Airties Smart Wi-Fi with Air 4930 combined with the Airties Cloud that provides the ability for the operators to control and gain insights into the in-home experience remotely.
With the Airties Smart Wi-Fi solution, Kabelnoord wanted to:
- differentiate the Kabelnoord brand from the competition,
- improve customer experience,
- improve in-home connectivity and develop a Wi-Fi service offering,
- grow market share.
This deployment makes it possible for Kabelnoord to offer Wi-Fi as a service and stand out in comparison to competitors. It also ensures a better customer experience, reducing calls to Kabelnoord’s customer service significantly, improving customer satisfaction, and reducing churn.
About Kabelnoord
The internet, TV and telecom provider Kabelnoord was founded in 1979 and services around 30.000 customers in Friesland (one of the northern provinces of The Netherlands). The brand is very successful, offering services on both a cable and a fiber-to-the-home network. Currently, they are growing fast, expanding into rural areas with a fiber roll-out to over 20.000 homes.
About Airties
Airties is the most widely deployed provider of managed in-home Wi-Fi solutions to operators around the globe. The company offers Smart Wi-Fi software, a cloud-based management platform and mesh extenders. Service providers turn to Airties for the design, implementation, and ongoing optimization of their customers’ broadband experience. Some of Airties’ customers include Altice USA, AT&T, Singtel, Sky, Telia, Telstra, and many others. More information is available at www.Airties.com.
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Press release | November 19, 2024
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Introduction
Wi-Fi is an essential service – a fact that became clearer during COVID-19 lockdowns around the globe. As cities and nations shifted to remote working and learning, it created a “new normal” and further accelerated reliance on home Wi-Fi. We have recently published a research paper that examines the impact this new normal has had on Wi-Fi usage during lockdown and beyond, and the important implications for the future of Internet service providers.
The research presented relies heavily on real-world, anonymized usage data from Airties Cloud, which supports 25 million homes from leading Internet service providers around the world. It covers a period in 2020 that includes pre-lockdown (January to mid-February) to the widespread lockdown period (mid-Feb through April) to the recent post-lockdown period (May through June). The paper examines the changes in user behavior and the factors affecting Wi-Fi performance and its impact on homeowners’ quality of experience.
Key findings
- During lockdown, the number of actively used Wi-Fi devices within each home increased from 5.9 to 6.6
- During lockdown, not only were more devices in use, but they were being used simultaneously. An average of up to 5 simultaneously connected devices were being used every day of the week. This is a 30% to 40% increase on the pre-lockdown working day, where an average of only 3 devices per home with a peak of 4 in the evenings on weekdays and during the weekend was
- Between the working hours of 9am and 5pm, Wi-Fi activity increased, ranging between 70% to 94% higher than pre-lockdown levels.
- During lockdown, the volume of average Wi-Fi data rose to over 11GB per home, for every day of the week. This compares to pre-lockdown when data consumption was around 6.5GB during the week to over 8GB at the weekends. In other words, average data volumes increased by a massive 62%.
- Propelled by an increase in video conferencing and online file-sharing/storage usage, the volume of upstream traffic more than doubled, with an increase of 116% during the lockdown period.
The Catalyst Effect
While all these examples of the increased demands on Wi-Fi are interesting, the most significant data relates to the homeowners’ measurable Wi-Fi quality of experience (QoE), and a phenomenon that we call the catalyst effect. The findings show that when under pressure, Wi-Fi performance does not worsen in a linear fashion correlated with the increase in usage, but rather that it deteriorates in an exponential way. On an aggregate level, users’ experience deteriorated by 160%, with peaks reaching 200%, relative to the increase in Wi-Fi usage and activity. This catalyst effect remains prevalent in the post-lock down period as well, as measured through mid-June. This deterioration in quality of experience can, in turn, lead to increased customer care calls and lower NPS scores.
Our priority is to support service providers as they focus on keeping their customers connected and productive during this unprecedented global challenge. The final section of the paper briefly discusses solutions that can help mitigate the catalyst effect and improve residential Wi-Fi QoE, and the entire whitepaper can be downloaded here.
Article by:
Bart Vercammen,
EVP & GM Software Product Line
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Press release | November 19, 2024
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Press release | November 19, 2024
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We are celebrating another milestone in the collaboration between Divitel and Airties.
To find the best solution, I’m happy that we get to cooperate with companies like Airties to further improve people’s online experiences around the globe.
Hans Kornmann, Founder and CEO, Divitel
I’m particularly excited about this project because GO plc deserves the best, especially during such a challenging period, and our collaboration [with Divitel] will ensure that.
Philippe Alcaras, CEO, Airties
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Press release | November 19, 2024
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Press release | November 19, 2024
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Dear Customers, Partners, Friends,
Although this year has brought unprecedented challenges, we have faced them together in a continuous effort to enhance the digital life experiences that consumers depend on today more than ever.
After many years perfecting our solutions, we wanted to find the common thread that illustrates who we are today and is true to our mission.
Airties’ focus has always been on empowering leading service providers around the world to deliver superior Wi-Fi experiences to their customers. We do this by continuously investing in technology innovation, but also by cultivating the human values that unite our employees, partners and customers around the same passion that defines us and makes us proud.
For this reason, I am delighted to share with you our new visual identity.
This redesign touches on every aspect of our brand: from our logo and corporate colors to all our online and printed materials and even our new corporate website, which I invite you to explore with its new, more intuitive user experience.
This new identity reflects our long-standing Wi-Fi expertise through the visual reference to the waves of a Wi-Fi signal, emphasizing the ever-evolving power of this technology. It also captures the profound human dimension of our values and our way of doing business.
Please take a look at the below short video to discover more:
This new identity demonstrates our commitment to constantly evolve, always aiming to deliver the very best to you: our customers, partners and employees.
On behalf of all Airties,
Philippe Alcaras
Airties | CEO
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Press release | November 19, 2024
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Recognition of excellence from the broadband industry
We are delighted to announce that Airties won the award for Best Home Wi-Fi Solution with Airties Cloud at the Broadband World Forum 2020!
This is great recognition from the industry which acknowledges the hard work and talent that has gone into making our Airties Cloud solution a winner!
Learn more about Airties Cloud here.
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Press release | November 19, 2024
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Press release | November 19, 2024
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Summary
Companies announce new strategic collaboration to enhance security and home Wi-Fi management for Internet service providers
Integrated offering will combine Airties’ Managed Wi-Fi and F-Secure SENSE router security for a fast, safe, and unified connected home experience that customers want
Helsinki, Finland – July 31, 2020: Cyber security provider F-Secure, and Airties, the most widely deployed supplier of managed Wi-Fi solutions to service providers globally, have agreed on a new collaboration to offer their best-in-breed solutions to Internet service providers.
The joint solution will bring together the leader of Smart Wi-Fi and the leading security choice of service providers to manage and enhance Wi-Fi connections and secure the connected home. Specifically, it will combine Airties’ home Wi-Fi management capabilities with F-Secure SENSE router security to improve Wi-Fi performance in the home and provide enhanced protection and parental controls that safeguard the entire family from malicious web content, hacking, spyware, phishing, and threats to unsecured devices.
We’re thrilled by this new strategic collaboration that simply and beautifully weaves together the best Wi-Fi solution with the best connected home security
Kristian Järnefelt, Executive Vice President, Consumer Security at F-Secure
“We’re thrilled by this new strategic collaboration that simply and beautifully weaves together the best Wi-Fi solution with the best connected home security,” said Kristian Järnefelt, Executive Vice President, Consumer Security at F-Secure. “Some service providers want the best-in-class solution but have challenges delivering the services separately. Their stated wish is that they could combine the two. And thanks to our collaboration with Airties, they can easily offer the best of both worlds, without being locked into any one proprietary system.”
A recent F-Secure survey found that 83% of consumers said that good Wi-Fi coverage and the speed of the connection are important or very important when it comes to selecting a Wi-Fi router.1 The next highest consideration is internet security on the router that protects all devices in the home, which 74% of consumers described as important or very important.
By integrating F-Secure SENSE with our software, we will provide exceptional home Wi-Fi performance that can also tackle various threats that can slow down or incapacitate the connected devices in consumers’ homes.
Philippe Alcaras, CEO of Airties
“Reliable, fast, Wi-Fi creates loyal consumers,” said Philippe Alcaras, CEO of Airties. “Consumers also want to know that their home networks are secure, and they’re trusting service providers to make that happen. By integrating F-Secure SENSE with our software, we will provide exceptional home Wi-Fi performance that can also tackle various threats that can slow down or incapacitate the connected devices in consumers’ homes.”
Airties empowers service providers to provide the best Wi-Fi experience to their customers while ensuring ISPs maintain control over data, service monitoring, and home networking enhancements. Airties provides Smart Wi-Fi software for CPE, a cloud-based management platform, Mesh extenders, apps and more to ISPs around the globe. F-Secure SENSE allows service providers to choose how they want to offer the best security and privacy protection for the connected home and offers flexibility in delivering it—on its own, through select apps, or in combination with solutions from other industry leaders.
“Our proven ability to secure the home in combination with leading Internet service providers will give customers a simple way to get a lightning fast broadband connection on every device without sacrificing security,” said Järnefelt.
Additional information about Airties is at www.airties.com, and additional information about F-Secure is at www.f-secure.com.
About F-Secure
Nobody has better visibility into real-life cyber attacks than F-Secure. We’re closing the gap between detection and response, utilizing the unmatched threat intelligence of hundreds of our industry’s best technical consultants, millions of devices running our award-winning software, and ceaseless innovations in artificial intelligence. Top banks, airlines, and enterprises trust our commitment to beating the world’s most potent threats. Together with our network of the top channel partners and over 200 service providers, we’re on a mission to make sure everyone has the enterprise-grade cyber security we all need.
Founded in 1988, F-Secure is listed on the NASDAQ OMX Helsinki Ltd.
f-secure.com | twitter.com/fsecure | linkedin.com/f-secure
F-Secure media relations:
- Adam Pilkey
- +358406378859
About Airties
Founded in 2004, Airties is the most widely deployed provider of managed in-home Wi-Fi solutions to operators around the globe. The company offers Smart Wi-Fi software, a cloud-based management platform and Mesh extenders. Service providers turn to Airties for the design, implementation, and ongoing optimization of their customers’ broadband experience. With an installed base of over 30 million homes, Airties’ customers include: AT&T, Singtel, Sky and many others. More information is available at www.airties.com.
Airties media relations:
- Jeremy Pemble or Renee Burch, JLM Partners for Airties
- Tel: +1-206-930-7998
- Email: JLM_Airties_PR@jlmpartners.com
Source
[1] F-Secure Survey, April 2020, 11 countries (USA, Japan, UK, France, Germany, the Netherlands, Italy, Sweden, Brazil, Mexico, South Africa), 400 respondents per country = 4400 respondents (+25years)
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Press release | November 19, 2024